Senior Property Manager

RESPONSIBILITIES

Property & Building Management

• Integrate facilities management best practices into daily operations, ensuring building services support tenant productivity, workplace experience, and operational effectiveness.
• Collaborate with tenant facility and workplace leaders to understand operational requirements and continuously improve service delivery and building performance.
• Balance operational excellence with a customer-focused approach that recognizes the unique needs of different tenant organizations.
• Lead the day-to-day management and operational performance of the assigned Class A office properties.
• Maintain an exceptional standard of building presentation, cleanliness, comfort, safety and functionality.
• Conduct regular property inspections, identify emerging risks or service gaps, and ensure timely resolution.
• Provide leadership and direction to Building Operations and service partners across all aspects of property operations.
• Ensure preventative maintenance, life-safety systems, security, cleaning and other building services are delivered consistently and effectively.
• Maintain strong operating procedures, service standards and escalation practices appropriate for a high-profile corporate environment.
• Identify and implement opportunities to improve building performance, service delivery and the occupant experience.
• Partner closely with internal stakeholders, including Leasing, Asset Management, Construction, Sustainability, Marketing, and Technical Services teams.

Operations & Tenant Relationships

• Serve as the primary relationship manager for ownership representatives, executive stakeholders and key tenants.
• Build trusted relationships through accessibility, proactive communication, responsiveness, and strategic problem solving.
• Anticipate the needs of occupants and stakeholders, managing sensitive, complex, or high-profile matters with professionalism, discretion, and sound judgement.
• Lead the timely resolution of tenant and occupant concerns, coordinating across internal teams and service providers as required.
• Establish and uphold clear service standards that create a seamless and consistently best-in-class property experience.
• Seek and act on stakeholder feedback to strengthen service delivery and building performance.
• Develop a thorough understanding of tenant businesses, workplace strategies, operational requirements, and growth objectives to proactively align property services and facilities management programs with their needs.
• Establish regular engagement with key tenant stakeholders to understand emerging business challenges, occupancy trends, workplace initiatives, and service expectations.
• Act as a strategic advisor by identifying opportunities to enhance workplace functionality, operational efficiency, employee experience, and overall tenant satisfaction.
• Partner with tenants and facility representatives to support operational continuity, workplace changes, space utilization initiatives, and business-critical requirements.
• Leverage knowledge of tenant operations to anticipate potential impacts of building projects, maintenance activities, or operational changes and minimize disruption.
• Build credibility and trust through consistent engagement, transparency, and a genuine understanding of each tenant's business objectives and workplace priorities.

Leadership & Team Development

• Lead, mentor, and develop a multidisciplinary property management team, fostering accountability, collaboration, innovation, and service excellence.
• Establish clear priorities and performance expectations aligned with property plans and objectives.
• Support employee development through coaching, feedback, goal setting and succession planning.
• Champion tenant service standards and operational best practices across the portfolio.
• Promote a customer-centric culture that consistently delivers best-in-class tenant experiences.
• Partner closely with internal stakeholders, including Leasing, Asset Management, Construction, Sustainability, Marketing, and Technical Services teams.

Financial Management & Asset Performance

• Develop and oversee annual operating and capital bu