Enterprise Saas Renewal Manager Fable
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This senior customer success role owns retention and renewal execution across enterprise accounts. You will connect product usage and accessibility research outcomes to customer priorities while identifying expansion opportunities grounded in demonstrated value. Coordinate with Sales, Legal, Security, Finance, Product, and Marketing to protect relationships and improve growth.
Key Responsibilities
Own renewal processes from planning through signatureBuild business cases connecting usage to customer prioritiesPrepare renewal proposals and coordinate procurement requirementsMaintain forecasts while proactively managing timelines and risksPartner cross-functionally on account plans and growth actionsRequirements:
Four-plus years in Customer Success, Account Management, or SaaSThree-plus years managing enterprise customer relationshipsExperience with renewals and cross-functional deal coordinationExperience working in a startup or scale-up environmentWillingness to learn accessibility and inclusive design practicesApply commercial judgment, enterprise account experience, and usage insight to strengthen renewals and customer outcomes at Fable.
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