Store Implementation Specialist

The only AI marketing platform built on Ahrefs’ proprietary web index. Enterprise Implementation Specialist, Americas Ahrefs is an all-in-one marketing intelligence platform used by marketers, businesses and agencies around the world. Our tools help people understand search demand, analyse competitors, improve website performance and research content opportunities, backed by 15 years of web crawling data and increasingly powered by AI. We’re looking for an Enterprise Implementation Specialist to own the technical support and implementation after an enterprise customer signs. You’ll take a brand-new Ahrefs Enterprise account from contract to fully live: setting up the account, migrating their keyword sets across from whatever they were using before, and running the onboarding training. You’ll work directly alongside our Account Managers. They own the account strategy and the commercial relationship: where the customer is heading and what they need. You can be based in whichever you have the legal right to work in, but this is an on-site role. You’ll serve customers across the Americas. Run hands-on account setup for new enterprise customers, configuring projects, workspaces, permissions and integrations to match how each customer actually works. Deliver onboarding training to customer teams, from the SEO practitioners to marketing managers. Be the technical escalation point for your accounts: triage support requests, dig into the actual problem, resolve what you can, and drive what you can’t to the right people internally. Turn what you learn into reusable assets (migration playbooks, training materials, documentation) so the tenth implementation is faster than the first. Feed real customer friction back to Product. 3-5 years in customer support, implementation, onboarding, technical account management, or a comparable hands‑on post‑sale role at a SaaS company. ~ Direct experience taking enterprise customers live. Genuine comfort with data migration work: mapping, transforming, validating, and explaining to a customer why their 40,000 keywords came across as 39,847. ~ The ability to run a training session and have the attendees leave able to do the thing. ~ Real technical range: The tenth implementation should be faster or smoother than the first. Working knowledge of SEO: keyword research, rank tracking, site audits, backlinks. You don’t need to be a practitioner, but you should know what a customer means when they say their crawl budget is a problem. Experience working next to an account management or CS function. In 6 months: you’ll be running enterprise implementations independently, start to finish. Account Managers will be routing technical questions to you by default rather than escalating them upward. In 1 year: you’ll be the person who knows more about how enterprise customers deploy Ahrefs at scale than anyone else in the company. You’ll have a clear process and a view of where implementation should be automated rather than repeated. Ahrefs does not engage with agencies or third‑party recruitment providers for the roles we hire for. If we need help, we’ll let you know. On‑site. Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we’ll let you know Make an impact with a team that ships and cares. Ahrefs runs an internet‑scale bot that crawls the whole web 24/7, storing huge volumes of information to be indexed and structured in a timely fashion. Our backend system is powered by a custom petabyte‑scale distributed key-value storage to accommodate all that data coming in at high speed. With this data, Ahrefs builds analytics services for end‑users in the Search Engine Optimization (SEO) space and a web‑scale search platform. We are a lean and robust team who strongly believe that better technology leads to better solutions for real‑world problems. Frontend Every day is a new day where I get to solve interesting problems, or make improvements that have a positive impact on thousands of users. Despite the size of Ahrefs’ business, I’m part of a really lean team—cool things you see from our platform or events are the result of self‑driven initiatives from each of us Being a Data Scientist at Ahrefs isn’t just about crunching numbers — it’s about learning, collaborating, and making real impact. The supportive team, challenging projects, and dynamic environment make every day an exciting opportunity for growth. Data Scientist