Director of Operations

Director of Operations - Independent Medical Evaluations (IME)

Build the operational engine behind a growing medical-legal organization

MedMatch Recruitment is partnering with an established medical-legal services organization to recruit a strategic and results-driven Director of Operations .

This highly visible leadership role will oversee operational performance across the organization’s Independent Medical Evaluation services. You will lead workflow optimization, technology and AI adoption, people management, and cross-functional alignment-creating more efficient, scalable systems without compromising quality or compliance.

Reporting directly to executive leadership, you will play a central role in translating business strategy into measurable operational results.

What You’ll Lead

Operational Excellence and Process Improvement

Assess and continuously improve workflows across intake, scheduling, evaluation coordination, report production, quality assurance, and delivery.

Identify operational bottlenecks and design practical, scalable solutions.

Establish and monitor KPIs and service-level agreements related to quality, productivity, turnaround times, and on-time delivery.

Lead root-cause analysis and implement long-term solutions to recurring operational challenges.

Develop dashboards and reporting tools that provide leadership with real-time visibility into operational performance.

Ensure systems and processes can support continued business growth and expansion.

Technology, AI and Automation

Identify opportunities to reduce manual work through generative AI, workflow automation, and improved system integration.

Lead the implementation and adoption of technology that enhances quality, efficiency, and scalability.

Work with software and IT vendors to optimize case-management systems and integrate new solutions into the existing technology environment.

Evaluate the return on investment of technology and process-improvement initiatives.

Ensure new tools are introduced responsibly and in alignment with quality, privacy, and compliance requirements.

Organizational Alignment and Change Management

Act as the operational link between clinical, administrative, business development, finance, and executive teams.

Lead change-management initiatives by clearly communicating objectives, training employees, and supporting the adoption of new processes and systems.

Develop and maintain standard operating procedures, training resources, and onboarding programs.

Build a culture of accountability, collaboration, continuous improvement, and operational discipline.

People and Administrative Leadership

Lead employees across operations, administration, support services, and physician and healthcare professional assessor coordination.

Oversee hiring, coaching, performance management, professional development, and succession planning.

Establish clear responsibilities, decision-making authority, and accountability across teams.

Manage reporting schedules, resource allocation, and cross-functional coordination.

Provide executive leadership with regular updates on operational performance, risks, priorities, and improvement initiatives.

Collaborate with business development and finance to support growth targets and broader business-planning initiatives.

Business Planning and Strategy

Partner with executive leadership on annual and quarterly business planning.

Translate strategic priorities into practical operational roadmaps with clear goals, timelines, and accountability.

Forecast operational capacity based on business growth and the expansion of the evaluator and provider network.

Support budgeting and resource planning for operations, staffing, and technology.

Ensure operational capabilities are aligned with the organization’s short- and long-term growth objectives.

What You Bring

Required Qualifications

At least five years of progressive operations leadership experience, ideally within medical-legal services, Independent Medical Evaluations, healthcare administration, legal services, or another regulated and deadline-driven environment.

A demonstrated record of successfully redesigning w