ServiceNow Specialist, Configuration Management Database

We are looking for a hands-on ServiceNow Developer to join our IT Platform team. This person will own the day-to-day configuration, development, and support of our ServiceNow instance, working across ITSM & HRSD while helping extend the platform through custom development and third-party integrations. This is a highly technical, delivery-focused role for someone who enjoys building, troubleshooting, and continuously improving a mission-critical enterprise platform. You’ll work across our development, staging, and production instances, partner closely with IT and business stakeholders, and help drive our upgrade and enhancement roadmap forward. Develop and configure ServiceNow: Build and maintain applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components. Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato. Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable. Support ServiceNow applications like ITSM & HRSD: Help deliver and improve Incident, Problem, Change, Request, and HR-related workflows and automations. Administer roles, ACLs, permissions, and other platform access controls in line with security and audit requirements. Act as an escalation point for platform-level incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems. Deliver enhancements and projects: Partner with stakeholders to gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post-launch support. Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences. Evaluate new ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant new platform capabilities. Maintain technical documentation, runbooks, integration documentation, and user procedures, and provide support or training when needed. Hands-on experience developing and administering ServiceNow , ideally across ITSM and/or HRSD. Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax. Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs , and Service Catalog development. Strong understanding of ITSM processes and how they translate into ServiceNow solutions. Ability to independently troubleshoot complex issues across ServiceNow and connected systems. Experience working with stakeholders to translate business requirements into scalable technical solutions. Experience with HRSD, ITOM, Workday , or identity/HR platforms. Experience with ServiceNow AI/GenAI capabilities , including Now Assist. Experience with Service Portal, custom widgets, HTML, and CSS . ServiceNow CSA or CAD , or ITIL 4 Foundation certification. A flexible work environment that empowers you to do your best work A culture that celebrates performance Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities. At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $85,000-$105,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exc