Service Coordinator for Roam Subscriptions
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Become a Service Coordinator for Roam in Etobicoke, Ontario, and manage the entire subscription customer experience. Ensure excellent service delivery from pick-up to drop-off.
As a key figure in Roam, you will oversee daily customer interactions regarding subscriptions. This includes welcoming clients, documenting their service requests, and performing vehicle inspections. You will work cross-functionally with teams to guarantee operational efficiency and outstanding communication.
Key Responsibilities:
- Warmly welcome customers and address their service needs
- Carry out inspections of incoming and outgoing vehicles
- Generate detailed repair orders and manage service tickets
- Collaborate with Sales, CX, and Operations teams
- Schedule and manage vehicle pick-up and service appointments
Requirements:
- Minimum of one year in customer service roles
- Clean driving record with a valid Ontario license
- Excellent communication and problem-solving abilities
- Detail-oriented with great time management skills
- Ability to thrive in a fast-paced customer-focused environment
Bring your proactive approach and service expertise to Roam as we redefine transportation in Canada.
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