Technical Service Representative
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Join our team as a Technical Service Representative specializing in Intervention Services and Drilling Tools. You'll deliver expert technical support and customer service while coordinating complex oilfield operations 24/7. This dynamic role combines deep product knowledge with operational excellence, ensuring optimal equipment performance and seamless job execution from planning through completion.
Roles and Responsibilities
- Technical Support & Customer Service: Provide 24/7 on-call technical expertise for intervention services and drilling tools, assess customer requirements, and deliver customized solutions
- Job Planning & Coordination: Develop comprehensive pre-job plans, coordinate shop technicians and field supervisors, and ensure drilling tools and intervention equipment are job-ready
- Equipment Management: Inspect drilling tools and intervention equipment before deployment, verify proper techniques and configurations for specific well conditions
- Operations Coordination: Manage equipment and personnel deployment across branches, oversee job documentation (invoices, transfers, repairs), and maintain JETS tracking system accuracy
- Field Operations: Execute field interventions as required, provide relief coverage for field supervisors, and ensure drilling tool performance meets specifications
- Technical Excellence: Troubleshoot downhole equipment issues, recommend alternative solutions proactively, and maintain expertise across all product line offerings
- Process Optimization: Identify operational efficiencies, implement quality initiatives to reduce costs, achieve 100% error-free dispatch, and exceed HSSE performance targets
- Knowledge Leadership: Train shop and field personnel on intervention services and drilling tools, promote best practices, and demonstrate technical leadership
- Compliance & Reporting: Enforce QHSE, quality, and EEP standards; collect daily field reports; and maintain accurate data management systems
Skills / Education
- 3-5 years oilfield experience with intervention services and/or drilling tools (Field Supervisor or 3+ years Technical/Customer Service Representative experience)
- Strong technical knowledge of downhole equipment, drilling tools, and intervention systems
- Understanding of drilling rig, service rig, and coil tubing operations
- Excellent communication, multitasking, and proactive planning capabilities
- Proficiency in JDE and industry-specific software systems
- Mathematical aptitude and journey management expertise
- Completion of HSSE, Quality, and EEP mandatory training programs
- Product line-specific training for intervention services and drilling tools
- Self-motivated technical expert with supervisory/management skills
- Customer-focused problem solver with proven initiative
- Safety-oriented professional with a "can-do" attitude and leadership presence
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