HR Operations Coordinator

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the Role

As an HR Operations Coordinator, you will play a critical role in ensuring seamless HR and operational support for clients and their employees in our EOR model. You will manage key processes such as onboarding, payroll data management, employee changes, and terminations by working closely with internal teams and external stakeholders. You will serve as the crucial link connecting international clients, global teams, and seamless HR operations. If you love variety, hyper‑organized environments, and solving operational puzzles in a fast‑paced global landscape, this is your launchpad.

What You Will Do

Mastermind the Employee Lifecycle

• First Impressions Matter: Own the end‑to‑end onboarding journey Collect essential client details, draft razor‑sharp employment agreements, and ensure new hires have a world‑class Day One experience.
• Keep the Engine Humming: Seamlessly manage life‑cycle changes (promotions, salary tweaks, role shifts) by drafting and executing addendums with precision.
• Graceful Offboarding: Navigate terminations and mutual separations smoothly, coordinating agreements, timeline execution, and secure data handling with empathy and compliance.
• Payroll Precision: Jump into the action by preparing, uploading, and auditing data templates to ensure people get paid accurately and on time, every time.

Be the Hero of Client & Employee Support

• First Line of Defense: Act as the go‑to contact for HR inquiries, tackling questions on everything from leave policies to HRIS navigation with speed and warmth.
• Ticket Ninja: Own our ticketing queue like a pro—slaying KPIs, delivering rapid first responses, and keeping resolution rates high.
• Smart Triaging: Know when to hold 'em and when to fold 'em. Route complex cases (like tricky claims or delicate terminations) to Senior HR Advisors with all the background context they need to succeed.

Data, Systems & Global Compliance

• Data Conductor: Sync, upload, and transfer vital employee data across global systems and platforms with zero room for error.
• Process Architect: Build and refine standard operating procedures (SOPs), draft templates, and create smart macros to make everyday operations faster and smarter.
• Global Explorer: Research multi‑country labor landscapes to keep us compliant and best‑in‑class across various international borders.
• Insights & Metrics: Track task completion rates and system performance to help us continuously level up how we work.

What You Will Need

• 3+ years of experience in HR support, operations, or a related role within a fast‑paced environment.
• Strong understanding of HR processes, including onboarding, payroll, employee changes, and terminations.
• Experience with HRIS platforms and data management, including transferring and reconciling data across systems.
• High attention to detail, organizational skills, and the ability to manage multiple tasks with competing priorities.
• Excellent communication skills, both written and verbal, to effectively liaise with clients, employees, and internal teams.
• Proficiency with ticketing systems (e.g., Salesforce) and HRIS platforms (e.g., Rippling, Workday).
• Experience working in a global business and working with stakeholders in other countries is a plus
• Professional working proficiency in English; additional language skills are a plus.

Bonus Points If You Have

• Experience in a high‑growth tech or startup environment.
• Hands‑on experience working with an Employer of Record (EOR) model.
• Multi‑country, cross‑border HR experience.
• Fluency in additional languages.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate bas