Client Support Services Manager
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Key Responsibilities
• Supervise daily operations of the Member Care Centre
• Implement improvements based on member feedback and data
• Lead, coach, and mentor a service-oriented team
• Address escalated member issues and operational challenges
• Establish service standards and performance metrics
Requirements:
• Degree in Business Administration or similar
• 8 years in pension administration, 3 in leadership
• Expertise in pension legislation and administration
• Strong stakeholder management skills
• Proficient in data-driven decision-making Lead your team to elevate client services and support CAAT's transformative mission. #J-18808-Ljbffr
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