Personal Banking Associate Trainee
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Serve TD Canada Trust customers in Sherwood Park through banking advice, service transactions, and digital education. Build relationships while training for branch banking responsibilities.
As a Personal Banking Associate Trainee, you will address everyday banking needs and guide customers toward suitable contacts and solutions. You will support frontline colleagues while developing knowledge of banking processes, digital channels, and customer service. The role requires sound judgement with confidential matters and accurate administrative work.
Key Responsibilities:
- Engage customers through advice, transactions, and problem resolution
- Guide customers to appropriate contacts for banking solutions
- Educate customers about mobile, ATM, and online banking
- Support scheduled cash and non-cash frontline transactions
- Recommend improvements to branch operations and work practices
Requirements:
- High School diploma and/or one year relevant experience
- Complete IFC or equivalent within ninety days
- Proficiency with MS Office, branch software, and internet
- Knowledge of banking solutions and processes
- Mobility within the assigned district and region
Use customer service, banking knowledge, and digital education skills to support TD Canada Trust customers and branch teams.
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