Caregiver

Company Overview

Senior Helpers of Niagara Falls is a locally owned in-home care provider. We partner with families to provide personal support that helps their loved ones stay safe, comfortable, and independent in the place they love most: home. We value our caregivers as the heart of what we do and we're building a team that will make us Niagara's most trusted name in senior care.

Job Overview

At Senior Helpers, by delivering person-centered care built on dignity, reliability, and close partnership with families you make a visible impact within the community. As a Personal Support Worker, you'll help seniors live safely and independently at home by assisting with personal care such as bathing, dressing, and grooming; supporting mobility and safe transfers; preparing meals and providing medication reminders; helping with light housekeeping and errands; and offering companionship that brightens their day.

Key Responsibilities

Personal Support Services

• Assist clients with activities of daily living, including bathing, grooming, dressing, toileting, and mobility
• Support safe transfers, positioning, and movement in accordance with training and care plan instructions
• Assist with eating, hydration, and nutrition as outlined in the care plan
• Provide continence care in accordance with the care plan and training
• Provide medication reminders as directed by the care plan; medication administration remains within the scope of regulated nursing staff and is outside the PSW role

Companionship and Social Support

• Engage clients in meaningful conversation and social activities
• Provide emotional support and reassurance
• Support reduced isolation and continued participation in community life
• Support participation in hobbies, routines, and preferred activities

Homemaking and Household Assistance

• Perform light housekeeping related to client wellbeing and safety
• Assist with laundry
• Prepare or assist with meals in accordance with dietary needs and preferences
• Support grocery shopping and essential errands as outlined in the care plan

Community Participation, Dementia Support, and Respite

• Accompany clients to appointments, activities, and community outings
• Support routines, orientation, and familiar activities for clients living with dementia or cognitive changes, within scope and training
• Provide respite support to relieve family caregivers, on a planned or occasional basis, while maintaining continuity of care

Documentation, Safety, and Communication

• Deliver services according to assigned care plans, schedules, and duties, working strictly within defined role, training, and competency
• Document services accurately, completely, and in a timely manner
• Observe and report changes in client condition, hazards, incidents, or concerns to the Care Supervisor
• Escalate promptly any request or situation that falls outside the approved scope of the PSW role
• Maintain professional boundaries and respectful, ethical conduct at all times
• Follow WHMIS, infection prevention, PPE, and workplace safety practices in client homes and community settings
• Safeguard client privacy and confidentiality in accordance with organizational policy and applicable privacy legislation

Qualifications and Requirements

Education and Certification

• Completion of a recognized Personal Support Worker (PSW) certificate program (e.g., a program meeting the Ontario Personal Support Worker Training Standard), or an equivalent combination of education and experience acceptable to Senior Helpers
• Current, valid CPR and First Aid certification
• Satisfactory Vulnerable Sector Screening / police record check, completed prior to hire and maintained as required by policy
• Willingness to complete WHMIS awareness training and organizational orientation prior to independent service delivery

Experience and Skills

• Prior experience providing personal care or support services in a home care, retirement, or long-term care setting is an asset
• Strong communication skills and ability to work collaboratively with clients, families, and the care team
• Sound judgment and the ability to recognize and elevate situations beyond the scope of the role
• Physical ability to safely perform the essential duties of the role, including assisting with transfers and mobility support

Other Requirements

• Reliable means of transportation; a valid Ontario driver's licence and access to a vehicle insured for business use may be required for certain assignments
• Ability to travel to and work in client homes, retirement settings