Insurance Claims Customer Service
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Support auto and property claim inquiries for Wawanesa members, combining customer service, policy interpretation, and accurate documentation.
This Claims Service Ambassador position delivers consistent member experiences during a high-volume inbound call center workflow. You will provide empathetic direction throughout claims, communicate coverage decisions within a limited scope, and evaluate information supporting losses and liability. The hybrid environment requires two office days or fifteen office hours weekly.
Key Responsibilities:
- Process first notice of loss and inbound claims inquiries
- Provide timely, proactive support throughout claims
- Evaluate information from adjusters, contractors, and facilities
- Quantify losses and evaluate liability within limited scope
- Maintain current diaries and document claim activities
Requirements:
- Two to three years' customer service experience
- Excellent listening, written, and spoken communication
- Accurate data entry and detail-oriented investigation
- Forty to fifty words-per-minute typing proficiency
- Strong organization, prioritization, and multitasking skills
Use claims knowledge, empathy, and precise documentation to help Wawanesa members navigate auto and property losses.
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