ServiceNow CSM
2 weeks ago
Job Title: ServiceNow CSM (Customer Service Management) Technical Lead/Developer Project Start Date: Starting Jan 1 till Dec 31st (and most probably for longer) Location: Calgary (Hybrid) Job Summary – The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals. Experience - 5+ years (with at least 2+ years in a Technical Lead Role) Required Skills & Qualifications -5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles. Deep understanding of ServiceNow platform capabilities and architecture. Develop and customize CSM components such as: Case Management Account & Contact Management Entitlements, SLAs, and Contract Management Customer Portal / Service Portal widgets Playbooks for CSM, Agent Workspace, and Guided Decisions Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications. Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs). Strong scripting knowledge (JavaScript, Glide Script, Flow Designer, etc.). Proficiency in integrations (REST/SOAP APIs, webhooks, etc.). Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0) Certifications : ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Application Developer – Required ServiceNow Certified Implementation Specialist (CSM) – Required
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ServiceNow CSM
23 hours ago
Calgary, Alberta, Canada Sapsol Technologies Inc Full timeThe ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in...
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ServiceNow CSM
2 weeks ago
Calgary, AB, Canada Hays Full timeJob Title: ServiceNow CSM (Customer Service Management) Technical Lead/Developer Project Start Date: Starting Jan 1 till Dec 31st (and most probably for longer) Location: Calgary (Hybrid) Job Summary – The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet...
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ServiceNow CSM
2 weeks ago
Calgary, AB, Canada Hays Full timeJob Title: ServiceNow CSM (Customer Service Management) Technical Lead/Developer Project Start Date: Starting Jan 1 till Dec 31st (and most probably for longer) Location: Calgary (Hybrid) Job Summary – The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet...
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ServiceNow CSM
2 weeks ago
Calgary, AB, Canada Hays Full timeJob Title: ServiceNow CSM (Customer Service Management) Technical Lead/Developer Project Start Date: Starting Jan 1 till Dec 31st (and most probably for longer) Location: Calgary (Hybrid) Job Summary – The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet...
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ServiceNow CSM
2 weeks ago
Calgary, Ab, Canada Hays Full timeJob Title: ServiceNow CSM (Customer Service Management) Technical Lead/Developer Project Start Date: Starting Jan 1 till Dec 31st (and most probably for longer) Location: Calgary (Hybrid) Job Summary – The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet...
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ServiceNow CSM
2 days ago
Calgary, Canada Sapsol Technologies Inc Full timeThe ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in...
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ServiceNow CSM
2 days ago
Calgary, Canada Sapsol Technologies Inc Full timeThe ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in...
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ServiceNow CSM
2 weeks ago
Calgary, Canada Hays Full timeJob Title: ServiceNow CSM (Customer Service Management) Technical Lead/Developer Project Start Date: Starting Jan 1 till Dec 31st (and most probably for longer) Location: Calgary (Hybrid) Job Summary – The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet...
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ServiceNow CSM
2 weeks ago
Calgary, Canada Hays Full timeJob Title: ServiceNow CSM (Customer Service Management) Technical Lead/Developer Project Start Date: Starting Jan 1 till Dec 31st (and most probably for longer) Location: Calgary (Hybrid) Job Summary – The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet...
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ServiceNow CSM
3 weeks ago
Calgary, Canada Hays Full timeJob Title: ServiceNow CSM (Customer Service Management) Technical Lead/DeveloperProject Start Date: Starting Jan 1 till Dec 31st (and most probably for longer)Location: Calgary (Hybrid)Job Summary –The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet...
