Fairmont Gold Supervisor in Toronto

5 days ago

Toronto ON, Toronto Census Division, ON; Ontario, Canada Accorhotel Full-time

Elevate guest experiences as a Fairmont Gold Supervisor at the iconic Fairmont Royal York in Toronto. Oversee personalized service, room reservations, and collaborative team support every day. The Fairmont Royal York is seeking a dedicated Fairmont Gold Supervisor to enhance luxury hospitality. This role requires actively participating in guest recognition, managing operational support, and acting as a personal liaison for tailored service. Bring expertise in a luxury setting to foster memorable experiences for all guests. Key Responsibilities:

  • Lead guest recognition initiatives for personalized service
  • Manage front desk operations and concierge services
  • Personalize guest interactions and follow up on requests
  • Coordinate room reservation processes for efficiency
  • Ensure cleanliness and compliance in guest areas
Requirements:
  • Minimum one year in luxury guest reception
  • Strong knowledge of local attractions and services
  • Excellent communication skills, multilingual preferred
  • Ability to multitask during peak periods
  • Valid Smart Serve certification is mandatory
Bring top-tier guest service and operational excellence to the Fairmont Gold team at Fairmont Royal York, a premier Toronto hotel. #J-18808-Ljbffr