System/Application/Tech Support

System / Application / Tech Support – Analyst

G.R. Davis Administration Building

Fort Macleod, Alberta

Livingstone Range School Division invites applications for the position of System/Application/Tech Support - Analyst. Duties will commence as mutually agreed.

Terms of Employment: Full-time, Permanent | Competitive Salary & Comprehensive Benefits. Salary will commensurate with qualifications and experience.

About Livingstone Range School Division

Livingstone Range School Division (LRSD) is committed to student-centred learning, innovation, and excellence across southwestern Alberta. Serving diverse rural communities, we strive to provide safe, inclusive, and forward-thinking learning environments where every student can achieve their full potential.

We are seeking a skilled, collaborative, and solutions-oriented IT professional to join our team and help strengthen the security, reliability, and effectiveness of technology across our schools and administrative offices.

Position Summary

The System / Application / Tech Support – Analyst provides hands-on technical expertise in systems administration, application management, cybersecurity, and technical support.

Reporting to the Coordinator of Information Technology, the successful candidate will maintain and troubleshoot technology systems, support division-wide applications, and contribute to a secure and reliable digital environment that supports teaching, learning, and daily operations.

This position requires strong technical problem-solving skills, initiative, and a commitment to providing responsive, professional service across a geographically dispersed school division.

Key Responsibilities

Systems Administration & Infrastructure

• Install, configure, maintain, and troubleshoot servers, networks, devices, and related technology infrastructure.
• Support cloud-based and on-premises systems, including Google Workspace, Microsoft 365, and Azure.
• Administer user accounts, access permissions, system updates, backups, and device management.
• Monitor system performance and assist with network reliability, connectivity, and infrastructure improvements.

Application Management & Technical Support

• Administer, maintain, and troubleshoot educational and administrative software, including student information systems.
• Support application deployment, integration, updates, licensing, and user access.
• Provide responsive Tier 1–3 technical support to schools and administrative offices.
• Diagnose and resolve hardware, software, application, network, and connectivity issues.
• Work collaboratively with IT colleagues and external vendors to resolve complex technical concerns.

Cybersecurity & Data Protection

• Implement and maintain established cybersecurity practices, including endpoint protection, access controls, system patching, and security monitoring.
• Identify and report security vulnerabilities, risks, and potential incidents.
• Support backup verification, disaster recovery, and incident response procedures.
• Protect confidential student, staff, and division information in accordance with applicable legislation and division policies.

Educational Technology & Continuous Improvement

• Support the implementation and maintenance of classroom technologies and digital learning platforms.
• Collaborate with educators and administrators to ensure technology is reliable, accessible, and responsive to instructional needs.
• Participate in technology upgrades, system migrations, and division-wide improvement projects.
• Recommend practical solutions that improve system performance, security, efficiency, and user experience.
• Contribute to the implementation of the LRSD Long-Range Technology Plan.

Qualifications & Experience

• Diploma or degree in Information Technology, Computer Science, Systems Administration, or a related field; equivalent education and experience will be considered.
• Minimum of three years of relevant technical IT experience preferred.
• Experience with Windows environments, Google Workspace, Microsoft 365, cloud applications, and network administration.
• Working knowledge of LAN/WAN, Wi-Fi, DNS, DHCP, user account management, device management, and cybersecurity practices.
• Experience troubleshooting hardware, software, applications, and network systems.
• Familiarity with K–12 educational technologies, student information systems, or multi-site IT environments is an asset.
• Industry certifications such as CompTIA, Microsoft, Google, or Cisco are considered assets.
• Valid driver's licence and ability to travel between division locations as required.