Customer Onboarding Specialist

About Motion

Marketing today runs on creative, and the teams doing it best understand that creative is both an art and a science. Rather than shipping ads and hoping they land, they build systems to understand what's driving performance, then turn those insights into repeat successes.

Motion is built to help teams do exactly that. Our platform helps marketing teams understand which of their online ads are performing best and why, so they can ship more winners across Meta, LinkedIn, TikTok, and YouTube.

We found product-market fit as an analytics platform, then dove headfirst into AI over the past couple of years, and that bet is paying off: our valuation has nearly tripled in two years, and we now help some of the world's top ecommerce and DTC brands and agencies, like Vuori, AG1, and HexClad, turn insights into results.

Learn more about the Motion product AND meet our new AI agent, Runneth

We're an ambitious team with big goals, and we're looking for talented people to help us shape the future of AI-powered marketing

About the Customer Onboarding Specialist role

This isn't your average sales role where you'll spend your mornings dialing cold leads from a list. Motion already has a deep bank of warm leads: people who’ve already signed up, engaged with us, or shown clear interest in what we do.

We’re looking for a GTM jack-of-all-trades who can step in wherever the business needs them most to keep the funnel healthy and existing customers happy. Week-to-week, that could mean anything from running our inbound engine to re-engaging customers to drive adoption, building retention and win-back campaigns, leading outreach around a major event, and more.

Other things that make this opportunity unique

• You'd help build new functions. For example, we've been almost entirely inbound since the start and are now talking about standing up an early-funnel team. As someone in this role, you'd help set the outbound foundation that future hires will build on.
• Our product-market fit is unmatched. When we book a meeting with the right person, we're not cold-pitching; we're showing up with the best answer to a problem teams are already eager to solve.
• You'd learn from the best. You'd work directly with Evan Lee (Head of GTM) and Rainier Sidoo, who joined as an SDR and grew into one of our top mid-market AEs in less than two years.
• The opportunity for growth is massive. Do great work here, and you’ll be rewarded. Alex, Miguel, and Rainier are all proof of how strong performers have progressed on our sales team.

What you'd be doing

• Flexing across GTM . You'll lean in across the full go-to-market motion depending on where the business needs you most.
• Driving net-new pipeline . You'll go after high-fit mid-market accounts, both fresh ones and ones surfaced by signals in our CRM (e.g., trigger events, lookalikes to closed customers, lost deals worth another look, event attendees, and more).
• Working the lists with the team . We'll define the plays to run together. You’ll then execute and share what’s converting to help sharpen our targeting over time.
• Writing outreach worth replying to . Emails, LinkedIn, follow-ups, cold-call openers: you'll craft messaging that adapts to the prospect and the signal.
• Getting creative with AI . You won’t just send emails. You’ll use Motion’s internal AI product, Runneth, to create personalized assets for high-intent campaigns.
• Turning replies into booked meetings . When someone responds, you’ll work closely with your manager to understand what they’re looking for, confirm they’re a strong fit, and move the conversation forward.
• Treating prospects like future partners . Our best demos come from genuine, collaborative conversations, not transactional sales tactics.

Our ideal fit brings

• 1-3 years of outbound or high-velocity sales experience . Whether you’ve worked as an SDR, BDR, GTM specialist, sales engineer, customer onboarding specialist, or in a similar role, you’ve used phone, email, and LinkedIn to build pipeline and know what a successful outbound system looks like.
• An AI-native way of working . Tools like Clay, Claude, ChatGPT, and automation are already part of your daily workflow, and you’ve earned opinions about what’s worth the hype.
• Real sales craft : You write outreach that gets replies. You can diagnose, articulate, and fix what isn't working. And you can do both of those things at scale without sacrificing quality.
• Commercial sharpness . You can hold a credible, confident conversation and act as a trusted voice with growth and creative leaders at top DTC brands and agencies.
• High ag