Bilingual Orders and Customer Relations Specialist

3 days ago

Laval QC, Laval Regional Municipality, QC; Laval région; Québec Province, Canada Beyond Bilingual Inc. Full-time

Elevate customer experiences as a Bilingual Orders and Customer Relations Specialist. Oversee order processing and shipment tracking while addressing customer needs with clarity and care in an in-office environment. As a full-time representative in Laval, this role requires fluency in French and English, along with a minimum of 3 years in customer service, preferably within a manufacturing industry. You will efficiently manage communications about order status and contribute your expertise to a supportive team focused on development and community initiatives. Key Responsibilities:

  • Process customer orders via multiple channels
  • Communicate with customers regarding delivery timelines
  • Resolve inquiries about shipment inconsistencies
  • Collaborate with internal teams to enhance service
  • Use various platforms for effective communication
Requirements:
  • Bilingual in French and English
  • At least 3 years of customer service experience
  • Order management experience preferred
  • Post-secondary education in business or related field
  • Familiarity with JDE or other ERP software
Leverage your customer service skills in a role dedicated to fostering positive relations and efficient order management. #J-18808-Ljbffr