Health and Harm Reduction Outreach Supervisor

HEALTH AND HARM REDUCTION OUTREACH SUPERVISOR

Mission Statement:

Homes First Society develops and provides affordable and stable housing and support services to help end homelessness for people who face the greatest barriers to quality housing.

Positiontype:

Full-time,Permanent

Reportsto:

Assistant Director of Client Services

Location:

22 Metropolitan Road

HoursofWork:

Thursday-Monday, from 2pm-10pm (5 days per week)

Salary:

$67,500 (annual)

APPLICANTS MUST QUOTE "HHROS-E"

Reporting to the Assistant Director of Client Services, the Health and Harm Reduction Outreach Supervisorprovides day-to-day supervision, guidance, andsupport to an outreach team serving people experiencing homelessness.

The successful candidate willhelp the outreach team put harm reduction, trauma-informed care, Housing First principles, health equity, and client-centered service delivery into practice. The Supervisor willcoach staff,support responses to complex client situations,coordinate outreach activities, andstrengthen community partnerships to reduce barriers to care and support clients' health,well-being, and housinggoals.

JOB REQUIREMENTS:

• Lead, supervise, coach, and supportthe outreachteam in delivering client-centered health and harm reduction services to people experiencing homelessness.
• Conduct regular staff check-ins, team meetings, and performance reviews to address concerns, monitor progress, and support staff development.
• Oversee staff schedules, outreach assignments, community routes, and program coverage to ensure services are delivered consistently and operational needs are met.
• Review and adapt health and harm reduction outreach plans, routes, and hotspot monitoring activitiesto support client engagement and respond to community needs, emerging trends, and safety concerns.
• Build and maintain partnerships with healthcare providers, hospitals,community agencies, local businesses,and communitymembers tosupport the outreach team, reduce barriers to services, coordinate care, and address community concerns.
• Monitor recurring community concerns and coordinate follow-up with internal teams, community agencies, and relevant City services.
• Ensure staff follow workplace health and safety procedures when conducting outreach, responding to crises, and working in the surrounding community.
• Lead the development, implementation, and evaluation of health and harm reductionoutreach programming, and support staff in applying organizational policies and best practices.
• Provide case consultation and practical guidance to outreach staff supporting clients experiencing homelessness, substance use, mental health concerns, crises, and barriers to coordinated services.
• Support outreach staff in helping clients access healthcare, shelters, mental health andsubstance use services, and in coordinating hospital discharge planning and continuity of care with service providers.
• Identify staff learning needs and coordinate training on harm reduction, health navigation, overdose prevention, crisis response, and community outreach.
• Monitor program outcomes, harm reduction supplies, and reporting requirements, while maintaining accurate records of program activities, incidents, community engagement, and follow-up actions.
• Ensure compliance with organizational policies, applicable legislation, health and safety standards, and professional practices.
• Represent Homes First at community meetings, sector committees, and collaborative initiatives.
• Prepare reports, recommendations, and other required administrative documentation.
• Perform other related duties as assigned.

RESPONSIBILITIES

• Use strong interpersonal, communication, and leadership skills toprovide practical guidance and ongoingsupportto the outreach team.
• Develop and maintain collaborative relationships with community agencies, service providers, and other partners.
• Apply knowledge of community resources tohelp outreach staffconnectclients experiencing homelessness with appropriatehealth, harm reduction, shelter, and communitysupports.
• Adapt to changing priorities and service needs.
• Model harm reduction principles and support staff in applying them c