Sr. Account Director

Knotch is redefining the future of websites in the age of AI. Knotch is redefining the future of websites in the age of AI. The way people discover, engage with, and consume content is fundamentally changing. Customers now find information and make decisions through AI, increasingly with an agent acting on their behalf. Most brand digital presences were never built for this journey. Knotch is the AI-native infrastructure that closes that gap, giving brands the ability to meet every customer, and every agent, with the right experience at the right moment, and to adapt as fast as AI and consumer behavior keep changing. Our platform combines content intelligence, measurement, and agentic AI to show enterprises what content works, continuously optimize their sites, and deliver measurable business outcomes. At the center is ACE (Agentic Content Engine), which moves brands beyond static websites toward intelligent, adaptive ones that keep improving. We move quickly, test ideas, and evolve with our customers. We're looking for exceptional people who want to help shape how leading brands show up in an AI world. Knotch is seeking an experienced, strategic Senior Account Director to lead and grow a small portfolio of our largest and most important enterprise customers, including Fortune 500 organizations. You will also serve as the leader of a dedicated cross-functional account pod, bringing together professionals across strategy, client operations, analytics, and consulting. You will be responsible for setting direction, managing team performance, aligning priorities, and ensuring your pod delivers exceptional outcomes for customers. Success requires equal parts commercial leadership, strategic thinking, and people leadership. You must be equally comfortable navigating the C-suite of a Fortune 500 company, identifying multimillion-dollar growth opportunities, and coaching a team to deliver results. Most importantly, we're looking for someone who wants to own the success of a few major customers rather than simply manage a book of business. Own executive relationships across a concentrated portfolio of Fortune 500 and other large enterprise accounts Build trusted partnerships with senior marketing, digital, content, and technology leaders, including C-suite executives Develop and execute strategic Account Plans connecting customers' business priorities to Knotch's solutions, measurable outcomes, and long-term growth opportunities Lead executive-level conversations about digital transformation, AI, content strategy, and business performance Position Knotch as a strategic partner helping customers evolve their websites and digital experiences for an AI-driven future Navigate complex enterprise organizations, expanding relationships across business units, functions, and geographies Commercial Ownership & Growth Own the commercial success of each account, including renewals, expansion, pricing strategy, and long-term partnership value Identify and develop significant growth opportunities through additional business units, brands, domains, products, and strategic initiatives Build compelling business cases that connect Knotch's solutions to measurable customer value and ROI Lead complex commercial negotiations and develop multiyear partnerships Maintain disciplined forecasting of renewals, expansions, pipeline, and account risk Take accountability for retention, growth, and long-term customer value across the portfolio Pod Leadership & Team Management Lead a cross-functional account pod, establishing clear priorities, accountability, and a shared commitment to customer outcomes Provide direct people leadership, coaching, performance management, and professional development for assigned pod team members Establish a culture of high performance, collaboration, continuous improvement, and customer accountability Ensure the pod operates as one coordinated team, with clearly defined responsibilities and alignment around customer priorities Balance strategic initiatives, customer commitments, and team capacity to focus resources on the highest-impact opportunities Customer Outcomes & Execution Own overall customer success, ensuring the pod delivers against the business outcomes and strategic priorities defined in each Account Plan Drive a shift from reporting insights to delivering actionable recommendations and measurable improvements in customer performance Ensure teams proactively identify opportunities, address obstacles, and bring innovative ideas to customers Maintain executive visibility into progress, value delivered, risks, and future opportunities Champion new ways of working that leverage AI, automation, and Knotch's evolving capabilities to improve customer outcomes and team effectiveness 8+ years of enterprise account leadership experience, with a proven track record managing and growing complex, high-value customer relationships ~ Proven commercia