Customer Success Manager

Unleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Success Manager to join our growing team based in the Greater Toronto Area.
Highlights
A mix of remote work and on-the-road customer meetings
Competitive compensation ranging from a base of $75,000 to $85,000, plus commission and bonus opportunities for on-target earnings of $95,000 and up, depending on experience and performance.
Company RRSP matching
Flexible time-off policy
Comprehensive medical and dental benefits, including mental health and wellness
Highlights
A mix of remote work and on-the-road customer meetings
Competitive compensation ranging from a base of $75,000 to $85,000, plus commission and bonus opportunities for on-target earnings of $95,000 and up, depending on experience and performance.
Company RRSP matching
Flexible time-off policy
Comprehensive medical and dental benefits, including mental health and wellness
A supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growth
WE NEEDWe're looking to hire a Customer Success Manager to join our growing team based in Calgary.
You are incredibly detail oriented with a friendly and professional approach. You love to delight customers and are the liaison between our customers, internal teams and external partners. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have launched, you'll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience with Unleashd, and that you will be there every step of the way.
YOU LOVE
Focusing on the feedback of customers to know which changes can make a difference
Making it your personal missions to create an exceptional ongoing experience for customers
Finding insights and innovative ways that our products can continually solve problems and help our customers improve their business
Effectively and consistently communicating updates and deliverables to the customer and internal teams, advising them on impacts to deadlines
Training customers and their teams on the day-to-day use and administration of our products
Finding opportunities to upsell new products to existing customers by continually adding value and showing them ways our products can help them more
Focusing on the feedback of customers to know which changes can make a difference
Making it your personal missions to create an exceptional ongoing experience for customers
Finding insights and innovative ways that our products can continually solve problems and help our customers improve their business
Effectively and consistently communicating updates and deliverables to the customer and internal teams, advising them on impacts to deadlines
Training customers and their teams on the day-to-day use and administration of our products
Finding opportunities to upsell new products to existing customers by continually adding value and showing them ways our products can help them more
Getting referrals from existing customers for potential new customers and connecting them with our sales team
YOU HAVE
Previously excelled in a customer success role with a SaaS business where you directly interacted with customers
A demonstrated track record with project or timeline-based delivery management
An acute attention to detail that keeps everyone aligned and everything on schedule
Incredible communication skills with the ability to explain complex topics through both verbal and written means
An energetic and up-beat personality with a keen desire to see everyone succeed
An open mind and love learning from others
A valid driver's license and a reliable vehicle for customer visits
Experience in the automotive industry and/or automotive software (this would be an asset but is not required)
Previously excelled in a customer success role with a SaaS business where you directly interacted with customers
A demonstrated track record with project or timeline-based delivery management
An acute attention to detail that keeps everyone aligned and everything on schedule
Incredible communication skills with the ability to explain complex topics through both verbal and written means
An energetic and up-beat personality with a keen desire to see everyone succeed
An open mind and love learning from others
A valid driver's license and a reliable vehicle for customer visits
Experience in the automotive industry and/or automotive software (this would be an asset but is not required)
Bilingual or multilingual skills are considered a strong asset (no specific second language required).
WE OFFER
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