Driver Examiner Cars-FT-Brantford

• Evaluates the driving ability of applicants at the G2 and G level.
• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
• Provides grade of road test, licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.
  

Summary/Purpose

Position Description & Qualifications

• Evaluates the driving ability of applicants at the G2 and G level.
• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
• Provides grade of road test, licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.
  

Key Responsibilities

• Provides excellent customer service during the delivery all Driver Examination Services.
• Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s).
• Completes verification by verbally confirming the candidates full name and full date of birth.
• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.
• Provides examination results and details regarding errors and areas requiring improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services, where applicable.
• If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.
• Conducts road test for those requiring special needs or for those with disabilities.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Other related duties relevant to this position as may be required.
  

Health And Safety

• Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
• Takes every precaution to contribute to a safe and healthy workplace.
• Demonstrates correct use of equipment, materials and protective devices required by law.
• Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
• Takes the initiative to report unsafe conditions.
• Complies with Part III, Section 27 of the OHSA (Duties of Workers).
  

Other/Projects

• Comply with Serco Canada Inc. policies and procedures.
• Performs other tasks as assigned by management, including but not limited to special projects.
• Must participate in obtaining any required security measures, as deemed by Serco.
• Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination qualified to conduct.
  

Job Requirements

EDUCATION /CERTIFICATIONS:

• GED or high school diploma as a minimum
• Must hold a valid Ontario Class G driver’s licence.
• Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
• Must hold a valid Class M and/or controlled class driver’s licence, if applicable.
• No more than four demerit points and three violations at all times during employment as a Driver Examiner.
  

KNOWLEDGE and EXPERENCE

• Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred.
• Intermediate level computer skills required.
• Two (2) years’ experience with demonstrated excellent customer service.
  

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

• Excellent customer service skills, ability to deal with difficult and highly complex situations.
• Ability to multi-task.
• Ability to process and manage sensitive personal information.
• Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and comp