Principal Enterprise Workflow Platform Architect, ServiceNow CSM

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation Employment Type: Permanent Salaries typically range from $112,006 to $149,341 annually, based on qualifications and experiences, plus a performance-based incentive. Export Development Canada operates under a hybrid work model, with employees currently required to work from the office two days per week. Effective September 2026, this requirement will increase to three days per week and will be implemented gradually through a phased approach based on employee location. (This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Montreal, or Vancouver. Relocation assistance is available for candidates who meet the eligibility criteria. Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know. As a financial Crown corporation,

we offer
innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth. Comprehensive

Benefits:
EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays. Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training. Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed. Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy. Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs. The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC: Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation. Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization. Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade. Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences. This position focuses on architecting and evolving EDC's enterprise workflows, automation and orchestration across ServiceNow (CSM & business modules), automation platforms and emerging AI technologies that span multiple business domains. You will work closely with business stakeholders, product owners, ServiceNow Platform Team, solution architects, business architects, and delivery teams to define target-state business capabilities and translate them into scalable ServiceNow platform solutions. You will apply architectural, security and data protection standards, guide implementation teams, and ensure workflows are designed with long-term sustainability, governance, security, and user experience in mind. This role is ideal for someone who enjoys solving complex business challenges, influencing enterprise-wide transformation initiatives, and designing connected experiences that simplify how work gets done across the organization. Participate in defining and maintaining the architectural vision and roadmap for ServiceNow workflows, playbooks, case management, and automation capabilities across multiple business functions. Establish target-state architecture across ServiceNow and other automation platforms Partner with business and technology stakeholders to identify opportunities to standardize, simplify, automate, and optimize business processes using ServiceNow & Automation platform capabilities. Working with the other ServiceNow architects, help to establish architecture principles, standards, governance practices, and design patterns for ServiceNow & Automation solutions, integrations, data management, security, and platform configuration. Develop integration, security and data arch