Warehouse Supervisor

JOB TITLE: Warehouse Lead DEPARTMENT: Operations REPORTS TO: Warehouse Supervisor

JOB TYPE
Full Time HOURS: Day: 8am – 4pm Afternoon: 4pm – 12am Night: 12am – 8am (Flexibility to work as required
- weekends and holidays) OVERTIME STATUS: When required, with prior approval FUNCTIONAL SUMMARY: The Warehouse Lead will be responsible for overseeing and coordinating the daily warehouse activities accurately, efficiently and safely. He/She will implement production, productivity, quality, safety and customer services standards and achieve the appropriate level of volume within time limits. MAIN DUTIES &

RESPONSIBILITIES:
Lead and participate in daily hands-on warehouse operations within a high-volume cross-dock and parcel processing environment. Coordinate and oversee parcel processing lines to ensure shipments are received, sorted, scanned, staged, and dispatched accurately and efficiently. Act as a working lead by actively performing warehouse duties alongside the team while providing direction, support, and guidance to associates. Operate forklifts and other material-handling equipment to move, stage, load, and unload freight safely and efficiently. Forklift certification/experience preferred. Coordinate dock activities, including trailer loading/unloading, freight movement, staging, and cross-dock transfers. Monitor workflow and staffing throughout the shift and reallocate resources as required to maintain operational targets and service levels. Ensure parcels and freight are processed accurately and within established productivity and service standards. Support the implementation and adherence to standard operating procedures, safety requirements, and quality standards. Identify operational bottlenecks, delays, damages, or processing issues and take immediate corrective action. Perform regular floor checks to ensure proper parcel flow, line utilization, housekeeping, and safe working conditions. Assist with training, onboarding, and coaching of new and existing warehouse associates. Provide real-time direction and feedback to associates to maintain productivity, accuracy, and safe work practices. Maintain accurate documentation, operational records, and shift handover information. Communicate operational issues, staffing requirements, equipment concerns, and performance updates to management. Work closely with transportation, operations, and warehouse teams to ensure smooth movement of freight through the facility. Promote a safety-first culture and ensure all team members follow safe material-handling and warehouse practices. Perform other hands-on warehouse and operational duties as required to support business needs. Must be available to work weekends, holidays, and provide coverage for other shifts as required based on operational needs. Flexibility to adjust

working hours
and support different shifts when required to maintain operational coverage. PREFERRED QUALIFICATIONS Previous experience in a warehouse, distribution, cross-dock, courier, parcel, or logistics environment. High School Diploma or equivalent Previous experience in a lead-hand or working-lead capacity. Proficient in Microsoft Office, especially work and excel Forklift experience and/or certification preferred. Experience working with high-volume parcel processing or conveyor/sortation operations is an asset. Experience in use of scanners, barcode readers, warehouse management software, other digital equipment and systems will be an asset Strong understanding of warehouse flow, dock operations, freight staging, and material handling. Ability to work in a fast-paced, physically demanding environment and remain effective under time-sensitive conditions. Experience of fulfillment processes and practices will be an asset Strong communication, problem-solving, and team-coordination skills. Ability to work flexible shifts, including evenings, nights, weekends, and holidays as required. Ability to safely lift, move, and handle parcels and freight throughout the shift. Performs other related duties as assigned JOB SPECIFICATION

SKILLS:
Accuracy – Consistently completes work accurately and minimizes errors Attention to Detail – Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work or information for accuracy and plans and organizes time and resources efficiently. Time Management – Prioritizes tasks according to their relative importance. Completes high-priority work within required timelines. Does not become flustered by deadlines and timelines. Communication – Demonstrates excellent communication, organizational and interpersonal skills. Creates an atmosphere in which timely and accurate information flows smoothly up and down, inside and outside. Customer Focus – Makes customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relatio