Operations Reconciliation Specialist I

Consolidated Dealers is looking for an Operations Coordinator to join our team in Edmonton , and these roles are a little different from the norm. This role is perfect for someone who enjoys Warehouse operations (picking, packing, shipping, receiving, restocking) AND Order Desk and coordination duties (processing orders in the ERP, customer communication, backorders, reporting, and cross-department support) Pick, pack, and stage orders for shipment Communicate proactively with the Order Desk and Warehouse Leads on inventory or product availability issues Respond to phone calls and emails from customers, vendors, and internal Teams in a professional manner Process incoming orders through the ERP system (phone-in, email, and e-commerce) Coordinate backorders, vendor ETAs, and customer follow-ups Monitor inventory levels and flag low-stock or discontinued items Assist with fast-moving / slow-moving product reports and SKU performance metrics Share customer feedback and recurring product requests to support strategic purchasing decisions Prioritize urgent orders and ensure information is complete before reaching the warehouse Assist in operational analysis relating to product movement, order volume, and returns patterns Support reconciliation of order, shipping, and invoicing data Share insights on changes in customer purchasing patterns, seasonal trends, and recurring product requests Support targeted outreach by identifying customers who may benefit from specific product lines During customer calls, take opportunities (without pressure) to: Innovation, SOP Development & Analytics (National Operations Coordinator Team) Contribute to building and updating SOPs, training documents, and workflow guides Document process feedback and identify improvement opportunities based on recurring issues Use AI tools (training provided) for market research, reporting, product comparisons, and operational insights ***As part of the future operational vision , the Edmonton branch is expected to operate with its own transit van for local deliveries. The ability to make occasional deliveries is considered an asset , but it is optional and will not affect hiring decisions . 1–3 years of experience in warehouse operations, customer service, order desk, logistics, or similar roles ~ Comfortable handling customer calls, including problem-solving and complaint de-escalation ~ Intermediate Excel and ERP experience is an asset (training provided) ~ Ability to switch between physical work and administrative work from week to week ~ Monday to Friday — 8:00 AM to 5:00 PM Supportive Team environment with shared workload through rotation Full training on ERP, warehouse systems, and AI tools Skill-building and growth opportunities within Operations, Logistics, or Purchasing A workplace that values Teamwork, accountability, and continuous improvement Competitive Hourly Rate Dental Diversity & Inclusivity: This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. Consolidated Dealers is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. If as a qualified job applicant, you require accommodation, Consolidated Dealers will consult with you to provide equitable accommodation and business environment modifications according to your specific needs.