Service Writer
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Young’s Equipment is seeking for a motivated and enthusiastic Service Writer to join our Weyburn team.We deliver exceptional customer service to a thriving agricultural community across our nine locations. Well-established, community involved, and family owned, Young’s Equipment is a leader in the industry.
What We Offer You:
- Enjoy a casual and fun working environment, with a great group of co-workers.
- Comprehensive benefits package, including health, dental, life, disability, critical illness, Employee and Family Assistance Program, and pension plan.
- On-going training and support.
The Role You Will Play:
As a key member of the service team, you will support the efficient operation of the service department while providing exceptional customer service.
Responsibilities include:
- Open and close work orders accurately and efficiently.
- Charge out all customer, internal, and warranty work orders in a timely and profitable manner.
- Adjust work orders, add segments, and update labour time as required.
- Post labour, service travel, and miscellaneous charges to work orders daily.
- Record, adjust, and report technician time for work orders and payroll processing.
- Review daily timesheets and prepare documentation for Service Manager review.
- Ensure detailed repair order stories are complete and accurately reflect work performed.
- Communicate with customers regarding equipment repairs, service status updates, delays, and additional work requirements.
- Assist customers by explaining repairs, labour charges, and service recommendations.
- Arrange for accurate labour and material billing to customers and internal accounts.
- Support scheduling and workflow coordination to ensure technicians have productive workloads.
- Assist with service department administration, record keeping, and warranty-related processes as required.
- Promote service programs and encourage repeat business through excellent customer service.
- Work respectfully and collaboratively with all departments.
- Follow company policies and contribute to a safe and healthy work environment.
- Previous experience in a service administration, service writer, customer service, or office administration role preferred.
- Experience in agriculture, or related industries considered an asset.
- Strong organizational and time management skills with the ability to prioritize multiple tasks.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Customer-focused attitude with strong problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
- Knowledge of CDK would be considered an asset.
- Ability to sit for extended periods while completing administrative tasks, occasionally lift up to 25 lbs, and comfortable working in a shop environment.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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