Broadband Utility Customer Service Assistant
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Key Responsibilities
Address customer inquiries and concerns by counter and phone Respond to email questions or escalate them appropriately Guide customers through MOPC Network Services online signup Compare sales leads with serviceable addresses for potential customers Collaborate with Broadband Department members on customer support
Requirements:
Recognized Business Administration program or equivalent experience Excellent computer skills and advanced Microsoft Suite knowledge Microsoft Dynamics experience considered a bonus Ability to meet deadlines while prioritizing multiple tasks Strong team-oriented communication and interpersonal skills Bring customer service, database administration, and broadband support capabilities to MOPC's in-person utility service team.
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