Retail Grocery Store Manager

Store Manager Adult & Teen Challenge of Central Canada (ATCCC) is a Christ-centered, non-profit ministry focused on substance abuse treatment and recovery. More about the Ministry Servant Leadership: We live to be the hands and feet of Jesus and are honoured to serve those in our care. At Adult & Teen Challenge, staffing positions are grounded in the identity of a Bible-based ministry, rooted and founded on the Word of God. Adult and Teen Challenge SuperThrift is a vital part of the Adult & Teen Challenge organization, dedicated to providing financial support for life-changing programs that help people overcome life-controlling addictions through a faith-based approach. SuperThrift is more than a store, it's a community hub dedicated to supporting individuals on their journey to recovery from addiction. By working at SuperThrift, you will directly contribute to the success of the organization's mission and be a part of helping to bring freedom within reach for individuals and families overcoming addiction. This role is responsible for the ownership and day to day management of SuperThrift and will work under the direction of the District Manager. They will be responsible for leading and overseeing supervision for staff, students, and volunteers through all aspects of store operations. The position is responsible for meeting sales and production targets and for the overall store success. This role will ensure all individuals working and volunteering at SuperThrift are trained and executing work to the best of their abilities while providing excellent customer service and ensuring positive customer relations. Managing, leading, mentoring, training, and developing staff, students and volunteers. Lead and direct store supervisors and managers. Goal setting for all staff and leadership and overall store performance. Employee performance management, coaching, and development. Completion and presentation of employee performance appraisals. Managing daily staff levels and move staff around as required to support operations. Store Operations Recruiting, hiring, and staffing all positions within the store. Staff and volunteer scheduling and attendance management. Ensure excellence in retail store functions, including opening and closing procedures, cash handling, product flow, security, and overall cleanliness. Support loss prevention efforts, including being the point person for store security. Manage rag out and write off process. Customer Service Ensure positive customer relations while cultivating customer loyalty. Ensure all customers, donors, and visitors receive courteous, friendly, and efficient service from all staff, students, and volunteers. Resolve customer concerns in a professional and respectful manner. Donation and Inventory Management Ensure excellence in intake, sorting, pricing, and display of donated merchandise to maximize sales and maintain stock levels. Work in collaboration with the production manager as required – if applicable. Manage inventory volumes including new stock in and old stock out, while ensuring new product is placed on the sales floor every day. Reporting, including sales and relevant store metrics. Drive sales and production targets. Conduct audits and have strong systems in place for inventory management. Ensure the store operates in compliance with all organizational policies, safety standards, and local regulations. Ensure all required staff and volunteer training is completed and up to date. Serve as a positive role model and integrate the mission of Adult & Teen Challenge into daily store operations. High School Diploma or equivalent. Post secondary education in relevant field considered an asset. Minimum five (5) years experience in retail management required. Experience with and a strong understanding of computer system and administrative functions such as reporting, ordering, and inventory management. Personal Competencies Excellent customer service skills. Self motivated and able to work with minimal supervision and oversight. Excellent time management skills. Ability to lead, delegate, and manage daily operations. Flexible schedule including working days, evenings, weekends, and holidays. Contact with other staff, program students, volunteers, and the general public. The work environment reflects the Christ-centered mission of Adult and Teen Challenge, where staff collaborate in ministry-focused work that supports individuals in their recovery journey.