Client Service Associate

Client Service Associate - Commercial Insurance

Job Category : Insurance

Requisition Number : CLIEN003040

• Posted : October 1, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

BFL CANADA - Edmonton
Edmonton, AB T6G, CAN

Description

We offer more than a job, we offer a career

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the centre of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Associate to join our team in our Edmonton office

As a Client Service Associate in our Commercial department, you will be responsible to assist all existing parties in the team. You will be working closely with the Client Service Manager (CSM) and Client Executive (CE) to provide the highest quality service to clients by providing professional and accurate documentation.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team

Your day as a Client Service Associate

Administrative

• Print correspondence as needed and maintain policy files and/or electronic files to ensure that they are organized and up to date.
• Process cover notes/binders, invoices, enclosure letters, memos, and other documentation as required
• Prepare certificate lists at renewal and issues certificates of insurance as confirmed with the client.
• Create abeyances, advise team, and follow up for outstanding items.
• Process incoming mail and direct to the appropriate person on the team.
• Update the renewal list as required.
• Ensure all correspondence is accurate and flows in a timely
• Update information in our internal management system as needed.
• In conjunction with the CSM, monitor and follow up on outstanding client accounts receivables.
• Work with the Accounting Department and insurers to resolve accounting discrepancies and related issues.
• Organize and prepare premium financing, when required.

Client/Insurer

• Respond to telephone calls and written inquiries from clients and underwriters in a timely and professional manner.
• Issue certificates of insurance from client requests/contracts and, in conjunction with the CSM, ensure the insurance program meets requirements.
• With the CSM, contact insurers to confirm coverage and amend as needed.
• Advise clients of any discrepancies between the insurance program and the insurance requirements.
• Assist the CSM in preparing underwriting submissions and client proposals when required.
• Obtain claims history from the internal system, Claims Department, or insurers at renewal or when required.
• Request and follow up with insurers and clients for outstanding information, endorsements or documentation, as applicable.
• Provide a first review of the policy documents and endorsements.

General

• Follows BFL policies and procedures, including security and quality procedures, as currently set out and as amended from time to time.
• Other miscellaneous duties and special projects as
• Assist teammates accordingly to fulfill ex