Health & Benefits Client Service Team, Director

As a Client Service Team Director, you will lead and grow a book of business, ensuring overall client satisfaction and profitability. You are the day-to-day lead on mid-market and large clients, and work in close collaboration with senior colleagues to support the largest and most complex client engagements. Serves as a strategic partner and trusted advisor to mid-market and large clients in the design and management of their group benefits programs; supports senior colleagues in managing WTW’s largest and most complex clients Leads the client team and collaborates closely with technical resources and actuaries in the design and delivery of project plans, ensuring progress against established objectives, budgets, timelines, deliverables and quality standards; supports the finalization and delivery of client presentations in collaboration with client service and Centre of Excellence teams Proactively advises clients and ensures superior client service Demonstrates strong negotiation and relationship management skills to navigate difficult client and vendor conversations and optimize outcomes Materially grows revenue by anticipating client needs, offering new solutions to current clients and effectively scoping and contracting client engagements Directly manages and/or mentors colleagues to achieve objectives Applies a strong understanding of H&B revenue drivers to develop effective engagement pricing, contracting and staffing models that support profitability 10+ years’ experience and demonstrated success in the design and management of mid-market and large group benefits plans gained in a consulting or brokerage environment ~ Proven track record of creating, managing and expanding client relationships ~ Excellent Microsoft Office skills, particularly in Excel and PowerPoint ~ Life and Health license required within 180 days of joining ~ Availability to travel on an as-needed basis ~ CEBS designation, or health and welfare actuarial or underwriting training is an asset Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified The base salary compensation range being offered for this role is $110,000
- $150,000 CAD. This role is also eligible for an annual short-term incentive bonus, and performance-based recognition awards. Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel. This job posting is an advertisement for an existing vacancy. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. EOE, including disability/vets #