Dynamic Technical Support Specialist
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Step into a Technical Support Professional role at our Managed Services Provider located in the BC Lower Mainland. This full-time in-office position offers hands-on problem-solving and impactful client interactions. We are looking for qualified candidates with previous MSP experience who enjoy tackling various technical challenges. You’ll navigate a structured support environment, ensuring timely resolution of multiple client issues while effectively managing tasks within a ticketing system. Key Responsibilities:
- Provide technical support across multiple client environments
- Utilize a ticketing system for issue tracking and resolution
- Maintain clear communication with clients and team members
- Support Microsoft 365, security tools, and other client technologies
- Properly escalate issues according to company protocols
- Authorized to work in Canada (Canadian Citizen or Permanent Resident preferred)
- Must reside in the BC Lower Mainland or have relocation plans
- Availability for in-office work during business hours
- Strong communication skills and professional approach
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