CCM-Care Coordinator Manager

Care Coordinator Manager – Lifemark Sport Medicine Rocky Ridge Permanent Full Time Are you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator Manager at Lifemark Sport Medicine Rocky Ridge, a Lifemark Health Group clinic, Canada's premier, largest, and most comprehensive healthcare management organization. This is at the heart of everything we do, and we are seeking a Care Coordinator Manager who shares this same philosophy. The Care Coordinator Manager is responsible for fostering and maintaining strong relationships between the clinic and its customers, including patients, staff, funders, and referral sources. This role provides leadership and oversight to the care coordination team, ensuring the delivery of efficient, high-quality administrative support and seamless clinic operations. Through a focus on service excellence, the Care Coordinator Manager promotes a culture of friendly, professional, and patient-centered care in all interactions with patients, team members, and external stakeholders. The Care Coordinator Manager is responsible for performing and overseeing all aspects of clinic coordination, including patient intake, data entry, phone and email communications, outbound calling, and the processing of faxes. In addition, this role will oversee invoicing and payment processing, while supporting team performance, workflow optimization, and continuous improvement of administrative processes. Supportive and collaborative administrative team Opportunities for growth within a national company Nationally recognized brand with a strong digital presence Create a welcoming, patient-focused clinic environment Oversee reception operations and daily clinic flow Manage Accounts Receivable and payment processing Ensure accurate data entry and patient record management Oversee expense reporting, petty cash, and financial controls Manage payroll accuracy and timelines Oversee clinic administration and office operations Ensure compliance with company policies and procedures High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset ~Strong verbal and written communication skills, with a commitment to delivering exceptional patient/customer service ~ Demonstrated flexibility and adaptability, with the ability to respond to changing priorities and clinic needs ~ Proficient in Microsoft Office and EMR/case management systems ~ Experience in a physiotherapy or multidisciplinary clinic is an asset Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.