Endpoints Analyst

Endpoints Analyst

• Location: Ottawa, ON - Hybrid
• Pay Rate: $43/hr
• Contract Length: 6 Months

We at Raise are hiring a Endpoints Analyst for one of our top clients. After establishing themselves as an industry leader, they're now expanding their team to meet rising demand.

Key Areas of Responsibility

Endpoint Operations & Administration

• Support NORAM desktops, laptops, mobile devices, printers, and peripherals.
• Handle provisioning, imaging, deployment, retirement, and asset lifecycle tasks.
• Monitor endpoint health, performance, and compliance.
• Resolve endpoint incidents and service requests.
• Support endpoint technology standardization.

Configuration Management (NORAM Scope)

• Administer SCCM/MECM and Intune or other MDM platforms
• Execute software packaging, deployment, patching, and OS upgrades.
• Maintain configuration baselines and corporate standards.
• Maintain compliance reports, dashboards, audits, and remediation.
• Document configuration processes aligned to ITIL practices.

AI, Automation & Continuous Improvement

• Use AI analytics, predictive monitoring, and automation to identify and resolve issues.
• Develop PowerShell scripts and automation for endpoint administration.
• Use Copilot, Power Platform, and automation tools to improve efficiency and reporting.
• Reduce manual work through automation, self-service, and automated remediation.
• Support data-driven decisions through AI-assisted endpoint insights.

Endpoint Security & Compliance

• Ensure endpoints meet cybersecurity, regulatory, and enterprise requirements.
• Support vulnerability remediation, patching, and hardening.
• Partner with Cybersecurity on controls, compliance policies, and risk mitigation.
• Support compliance assessments, audits, remediation, and risk escalation.

Canada Defense & Controlled Environment Support

• Support endpoints in Canadian defense, CGP, and clearance-controlled environments.
• Maintain Trade Control, Controlled Goods, and defense security compliance.
• Implement endpoint controls for classified, controlled, or regulated environments.
• Align configurations to customer, contractual, and regulatory requirements.
• Support audit evidence and defense compliance reporting.

Device Lifecycle & Asset Management

• Support endpoint forecasting, deployment, refresh, and retirement.
• Maintain accurate asset inventory records.
• Support hardware refresh and modernization projects.
• Coordinate with procurement, logistics, and suppliers for device availability.

Collaboration & Stakeholder Engagement

• Collaborate with Endpoints, Cybersecurity, Infrastructure, Service Desk, and Application teams.
• Participate in change management, CAB, and operational readiness activities.
• Provide technical guidance for endpoint projects.
• Communicate issues and recommendations clearly to stakeholders.

User Experience & Service Excellence

• Improve endpoint reliability, usability, and employee experience.
• Analyze recurring issues and recommend permanent fixes.
• Contribute to knowledge articles and self-service documentation.
• Maintain a customer-focused approach to incidents and changes.

Education

• Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent work experience.
• Certifications, classes, continued learning and understanding of endpoint technology

Experience

• 5 years in endpoint administration, desktop engineering, or endpoint management.
• Experience with enterprise SCCM/MECM and Intune.
• Experience with software deployment, patching, and OS lifecycle management.
• Experience supporting security and compliance in regulated environments.

Technical Skills

• SCCM/MECM and Intune.
• Windows endpoint administration and troubleshooting.
• PowerShell scripting and automation.
• Microsoft 365 and endpoint security tools.
• Endpoint compliance reporting and analytics.
• ITIL Service Management principles.
• AI-enabled operations and automation platforms.

Preferred Qualifications

• Microsoft Endpoint Administrator Associate or ITIL Foundation certification.
• Defense, aerospace, government, or regulated-industry experience.
• Knowledge of Canadian CGP requirements.
• Experience with Copilot, Power Platform, AI-assisted automation, vulnerability managemen