Automotive Finance Income Officer

6 days ago

Québec QC, Québec Municipalité Régionale, QC; Capitale-Nationale; Québec Province, Canada Scotiabank Full-time

Verify income and assess affordability as an Income Officer in Anjou, Quebec, supporting automotive finance through telephone-based customer service.

Scotiabank seeks an Income Officer for an 18-month contract within its Dealer Centre of Excellence in Canada. You will verify income details, analyze documentation, and support loan growth while following established guidelines. The work requires customer-focused communication, careful comparisons, and escalation of unusual or fraudulent activity.

Key Responsibilities:

  • Verify income details and documentation from automotive dealers
  • Determine customer affordability under established guidelines
  • Compare employment, income, and loan application information
  • Report unusual occurrences or suspected fraudulent activities
  • Refer exception income situations for review and resolution

Requirements:

  • Previous telephone-based customer service experience preferred
  • Experience verifying contract accuracy preferred
  • Experience analyzing income and income sources preferred
  • Knowledge of Microsoft Word, Excel, and Outlook
  • French and sufficient English communication skills required

Bring income verification, affordability analysis, and customer communication skills to Scotiabank's automotive finance operations in Anjou.