Scheduler/Coordinator

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario. CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner. We have immediate Full-Time-Temporary 12 month contract openings in the Sarnia office Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings. Full-Time roles are inclusive of the weekdays as well as weekend rotations . Meaningful, fulfilling work, helping patients and their families behind the scenes Supportive team environment and a great corporate culture Paid orientation and comprehensive training and onboarding Opportunities to volunteer in countries with limited access to healthcare services The hourly range is $19.67 to $26.40 , and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience. You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees Receiving routine referral/intake information from funders and private-pay clients Entering relevant information into the automated information system/database Receiving and manage inbound telephone calls and email inquiries related to service Performing other administrative duties Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required Exceptional interpersonal and customer service skills Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel A strong attention to detail and the ability to learn new systems and databases Effective verbal and written communication skillsNon-traditional hours, including evenings and weekends are required Experience in the health care field an asset CarePartners In Your Community In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009. CarePartners welcomes and encourages applicants from people with disabilities. Artificial Intelligence While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.