Operations Center Technical Support Engineer
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Use technical troubleshooting and incident correlation to support enterprise Network, Print, and AV services. The Operations Management Center follows a 24/7/365 follow-the-sun model.
This ITS Support Engineer I provides first-line Tier I response for corporate infrastructure incidents. Working with internal customers, on-premises technicians, and service owners, you will process incoming volumes through established procedures. Responsibilities include dispatching, triaging, resolving, or escalating issues to cross-functional teams and higher support tiers.
Key Responsibilities:
- Process incoming corporate infrastructure incident volumes
- Dispatch issues to service manager or stakeholder teams
- Escalate complex incidents to higher support tiers
- Correlate concurrent incidents sharing common root causes
- Report infrastructure health trends across review cycles
Requirements:
- Two or more years of software development experience
- Modern programming language scripting experience
- Technical systems troubleshooting and debugging experience
- Knowledge of web application development preferred
- REST web services, XML, or JSON experience preferred
Bring scripting, debugging, and incident triage capabilities to Amazon's follow-the-sun Operations Management Center.
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