Senior Customer Experience Manager at PointClickCare
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Key Responsibilities
• Influence stakeholders to adopt effective customer experience perspectives
• Oversee quantitative and qualitative research projects consistently
• Analyze complex issues and provide effective solutions
• Apply best practices to integrate technical and analytic skills
• Coach internal teams and resources for optimal performance
Requirements:
• 7 years of marketing research experience in CX metrics
• Strong ability to influence strategic business objectives
• Proficient in Excel, PowerPoint, and Power BI
• Bachelor's degree in business, mathematics, or sciences
• Experience in healthcare or SaaS is a plus Harness your research and strategic skills to drive meaningful customer experiences at PointClickCare. #J-18808-Ljbffr
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