Senior On-Site Service Specialist

Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail Delivery of mail and printing projects throughout the customers site Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery Download jobs from email or print queue, sizing, reproducing, sorting and finishing Establishing and maintaining quality controls to ensure work accuracy Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space Keeping logs of downtime, repairs and meter charges of all copiers/printers on site Senior On-Site Service Specialist Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail Delivery of mail and printing projects throughout the customers site Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery Download jobs from email or print queue, sizing, reproducing, sorting and finishing Establishing and maintaining quality controls to ensure work accuracy Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space Keeping logs of downtime, repairs and meter charges of all copiers/printers on site High School Diploma or equivalent work experience Minimum 2 years of experience working in a mail room or copy centre Effective use of Microsoft Office Present a professional image at all times to customers and vendors We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Select the medical, dental, life, and disability insurance coverage that fits your needs. Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development. Job Category : Service Delivery Posting Date : 2026-10-29T14:51:40+00:00 Degree Level : High School Graduate Job Schedule : Full time