Scrum Master

emergiTEL is hiring for Scrum Master
Location: Remote – Edmonton Canada (may require onsite meetings in Edmonton up to 15%)
Client: Public Sector
Contract Duration: 1 Year
Start Date: ASAP

Below is the full job description:

JOB OPPORTUNITY

Detail

Information

Contract Duration 1 Year

Location Remote – Canada (may require onsite meetings in Edmonton up to 15%)

Client Public Sector

Start Date ASAP

Position Overview

The Public Sector client has embarked on transforming the work of government to deliver simpler, more efficient, and better services for citizens, ensuring that their needs are effectively met in the digital age. The Province has a strategic role within government to drive efficiencies, innovation, and modernization.

The Digital Design and Delivery Division (DDD) is the Province's centre for digital delivery. It was established to maximize capability and confidence in modern digital practice by ensuring service quality and value through standards and controls. This includes utilizing human-centred design approaches together with agile methodology and modern data practices. DDD works in partnership with ministries to deliver programs that better serve citizens.

DDD requires ten (10) Scrum Masters to work with DDD on service innovation, program review, and digital transformation projects. The Scrum Master will work as part of cross-functional program review or product delivery teams. These teams, led by product owners and DDD, work collaboratively and collectively participate in a full range of activities including field research, backlog definition and refinement, and sprint planning and execution.

Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective, and affordable.

Scrum Masters identify and remove roadblocks and distractions that affect sprint commitments and prevent delivery of product features. Scrum Masters will be responsible for the management of the agile sprint process for cross-functional program review or product delivery teams, and will provide leadership and mentoring in agile principles, policies, and procedures, to enable the teams to self-organize and deliver consistently on sprint deliverables. Scrum Masters will be expected to manage communication, maximize transparency, disseminate information related to service delivery, and resolve any conflict when it arises.

Scrum Masters are expected to demonstrate AI fluency through daily use of generative AI and agentic tooling for delivery-grade work, including drafting, analysis, structured retrieval, meeting synthesis, backlog support, delivery reporting, and automation. Scrum Masters should be comfortable with prompt design, retrieval-augmented generation, and evaluation of AI output for risk, hallucination, privacy, sensitivity, and appropriateness for use in the delivery environment. Scrum Masters are expected to build AI-augmented routines that improve team delivery practices and reduce administrative overhead; they do not only consume AI tools.

Scrum Masters are also expected to demonstrate process automation literacy , including working knowledge of process-automation patterns such as workflow automation, digital forms, structured intake, status reporting, agentic process orchestration, and the implications of these patterns for roles and workflows. Scrum Masters must be able to translate technical change into accessible communication for business, product owners, delivery teams, and stakeholders.

Scope of Services

The Scrum Master will be required on a full-time basis, working across two (2) or more projects. Time, location, and frequency of work will vary depending on the needs of the particular project. At the end of each term, it is expected that the Scrum Master may work a maximum of 1,960 hours, unless otherwise agreed upon with the Province. However, the Scrum Master may be required to work fewer or more hours depending on the nature and needs of their work, as directed by the Province.

Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:

Lead and mentor cross-functional program review and product delivery teams in agile principles, policies, and procedures.

Lead and facilitate key agile ceremonies, including planning sessions, stand‑ups, sprint reviews, product demos, retrospectives, and refinement. This could also include ad hoc sessions.

Coaching & Facilitation

Facilitate effective delivery of