Customer Support Specialist Telecommunications
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Key Responsibilities
Respond to inquiries and provide product or service information Process orders, update accounts, and document customer concerns Troubleshoot level-1 connectivity, equipment, and network performance issues Guide router setups, Wi-Fi optimization, and firmware updates Escalate unresolved issues and follow up through resolution
Requirements:
Secondary school graduation certificate or equivalent experience Strong English oral and written communication skills Proven customer service experience and satisfaction commitment Microsoft Office Suite proficiency, including Word, Excel, and Outlook Telecommunications or network experience is an asset Apply customer service, technical troubleshooting, and clear communication to support reliable telMAX experiences across Southern Ontario.
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