Website Account Specialist

At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: Work directly with customers to help them create stunning websites through our CMS platform Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations Help guide our product roadmap based on insights uncovered during hundreds of customer conversations Help create processes that improve efficiencies across our web team, both internally and externally Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results Engage regularly with clients via email and phone, providing hands‐on training for new features and platform updates Relationship‐driven—building trust and maintaining strong client connections is central to your approach Critical thinker with a knack for creative problem‐solving Strong written and verbal communicator, comfortable engaging with both customers and internal teams Able to manage multiple projects at once while staying organized and responsive Comfortable working autonomously, but quick to support teammates with feedback, collaboration, or guidance to help the whole team thrive Familiarity with tools like Google Sheets or Excel is a bonus, especially when troubleshooting more complex issues Past experience working cross‐functionally with teams like dev, marketing, or customer success is a major advantage Experience with web‐building platforms of any kind(e.g.; Squarespace, Wix, Wordpress) Experience with GitLab or Salesforce is a plus—while we provide training, any prior exposure is helpful Experience with domain transfers is a plus—while we provide training, any prior exposure is helpful Bonus points for design skills (Photoshop, Figma) We're a remote‐first company that encourages our employees to work from where they're most productive. We value families by offering a parental leave program

We offer
a work‐from‐home stipend Step 1: We arrange a video call with you to assess your abilities. Step 2: You attend the second video interview soon after. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency. Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. Accommodations are available on request for candidates taking part in all aspects of the interview process. This is a net new position on the team.