Customer Service Representative _ HVAC

1 week ago
Toronto ON, Toronto Census Division, ON; Ontario, Canada InVision Staffing Services Inc. Full-time €55,000 - €60,000 Temporary
Our client is a recognized manufacturer of HVAC and fluid technology systems and is actively seeking a Customer Service Representative to join their team. The Customer Service Representative maintains all aspects of the customer service relationship including contract verification, order processing, scheduling, follow up, and communicates customer needs to all departments. This is a 12-month contract with potential extension to a permanent role. Maintains excellent communications directly with customers, being attentive to individual customer’s requirements and ensuring a pro-active, efficient response to customer’s needs. Answers customer telephone enquiries adopting a polite and professional attitude at all times. Provides immediate response to customer queries and inquiries, primarily by telephone and then followed up via e-mail. Follows established policies and procedures ensuring standards of service to customers and business objectives are achieved at all times. Pro-actively communicates and works with members of your own and other departments to ensure standards of service to customers and business objectives are achieved. Maintains records of approved customer contracts to ensure accurate processing of orders at all times. Maintains customer data files as needed to ensure accuracy of information recorded. Processes customer change orders and notifies the appropriate departments. Initiates Sales Returns Goods, following the established procedures. Enters and acknowledges customer orders on the Manufacturing Planning System Liaises with finance regarding new and/or blocked accounts and keeping the customers informed as appropriate. Liaises with internal and external sales personnel. Handles customer complaints ensuring a satisfactory resolution for both the customer and the business. Liaises with customer site personnel regarding deliveries of products. Liaises with company manufacturing, commercial administrative staff and management to ensure that all product problems are fed back to source for corrective action to be implemented. Previous experience of HVAC business advantageous A pro-active and flexible approach to work Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures) Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations. Contract to perm role Day shift International organization with room for growth Mid-Senior level Full-time Industrial Machinery Manufacturing #

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