Claims Service Representative at Northbridge
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Elevate your career as a Claims Service Representative with Northbridge Financial. Deliver exceptional customer service while managing inquiries and setting up new claims in a hybrid model. In this role, you will be the front line for customer support, responding to inquiries and working closely with Claims Adjusters. You will need to demonstrate strong problem-solving skills, manage busy days, and ensure a premium customer experience. Your attention to detail and technical proficiency in systems will be pivotal for success. Key Responsibilities:
- Manage incoming inquiry calls and set up new claims
- Provide timely support to Claims Adjusters via phone
- Maintain high data quality and service levels
- Troubleshoot issues efficiently for customers
- Deliver outstanding customer service in all interactions
- Post-Secondary Education in Insurance or related field
- Minimum 2 years in customer service or call center
- Experience with multiple systems simultaneously
- Strong MS Office Suite skills
- Working towards CIP designation is a plus