Claims Service Representative at Northbridge

7 days ago

Toronto ON, Toronto Census Division, ON; Ontario, Canada Northbridge Financial Corporation (NBFC) Full-time

Elevate your career as a Claims Service Representative with Northbridge Financial. Deliver exceptional customer service while managing inquiries and setting up new claims in a hybrid model. In this role, you will be the front line for customer support, responding to inquiries and working closely with Claims Adjusters. You will need to demonstrate strong problem-solving skills, manage busy days, and ensure a premium customer experience. Your attention to detail and technical proficiency in systems will be pivotal for success. Key Responsibilities:

  • Manage incoming inquiry calls and set up new claims
  • Provide timely support to Claims Adjusters via phone
  • Maintain high data quality and service levels
  • Troubleshoot issues efficiently for customers
  • Deliver outstanding customer service in all interactions
Requirements:
  • Post-Secondary Education in Insurance or related field
  • Minimum 2 years in customer service or call center
  • Experience with multiple systems simultaneously
  • Strong MS Office Suite skills
  • Working towards CIP designation is a plus
Embrace a customer-focused role where your skills will shine while supporting Northbridge’s mission. #J-18808-Ljbffr