Service Lead at Premier Equipment
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Drive excellence in service operations as a Service Lead at Premier Equipment. Oversee daily tasks, ensure customer satisfaction, and support team productivity in a dynamic environment. As the Service Lead at Premier Equipment, you will play a pivotal role in managing service department operations. This position is designed for a leader with strong organizational skills and technical knowledge. You will handle work orders, assign tasks, and ensure effective communication with customers and staff. Key Responsibilities:
- Manage work order processes from creation to completion
- Assign jobs to technicians based on skills
- Ensure accurate processing of invoices
- Maximize technician productivity and service sales
- Handle customer inquiries and workload assessments
- Familiarity with John Deere equipment preferred
- Strong communication skills essential
- Experience in service leadership or supervision
- Proficient in Microsoft Office applications
- High School Diploma or equivalent required