Bilingual Customer Service Representative
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Location: Laval, Quebec – 100% in office
Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)
Salary: up to $76K
PERKS
- Not a call center - no queue
- BONUS programs – strong incentive plans (annual and quarterly) paid out quarterly
- Benefits starting from day one:
- Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
- Scholarship Program
- Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)
- Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
- Generous Vacation allotment
- Employee Assistance Program
- Tuition Reimbursement
- Access to multiple learning platforms
- Educational Assistance Program
- Fitness Reimbursement Programs
- Beautiful & Bright new offices
- Professional working environment
- People focused organization
- Opportunity for growth
- Dynamic Team
Position Summary
Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.
Education and Certifications
- Bilingual French and English
- 5+ years of Customer Service experience) Product order management Preferably in a manufacturing environment.
- Post-secondary education in business management or equivalent field of study preferred.
- JDE or other mainline ERP such as SAP.
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