Manager, Ophthalmology Operations

Come Join Our Team Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.

Purpose: The Manager, Ophthalmology is responsible for the operational development, coordination, implementation, and ongoing support of specialty ophthalmology programs and clinic partnerships. This role acts as a central liaison between ophthalmology clinics, pharmacy operations, reimbursement teams, Patient Support Programs (PSPs), pharmaceutical partners, and internal stakeholders to ensure seamless program implementation and ongoing operational excellence.

The primary focus of the role will be Ophthalmology operations, including the onboarding and implementation of new clinic partnerships, development of efficient clinic and pharmacy workflows, coordination of physician and healthcare provider education, operational performance management, and ongoing support of ophthalmology programs.

This position requires a highly organized and collaborative professional with strong healthcare operations and project coordination experience, exceptional communication skills, and the ability to manage multiple priorities in a fast-paced clinical environment.

Job Title: Manager, Ophthalmology Operations

Location: Ottawa based, Hybrid role with the requirement to travel across Ontario to various clinics on a weekly basis.

No. of Positions 1

ATR: #5173

Type: Full-Time, Permanent

This job posting is for an existing vacancy.

Job Responsibilities: Ophthalmology Clinic Operations

Lead the operational coordination and ongoing support of ophthalmology clinic partnerships.

Support the implementation, launch, and expansion of ophthalmology programs and services.

Serve as a key operational contact for ophthalmologists, physicians, clinic administrators, nurses, and other healthcare providers.

Develop and implement standardized workflows connecting ophthalmology clinics with pharmacy, reimbursement teams, PSPs, and other internal resources.

Identify operational gaps and develop solutions to improve patient access, provider experience, workflow efficiency, and program performance.

Support the development of standard operating procedures, workflow documentation, implementation tools, and best practices for ophthalmology programs.

Monitor operational performance and identify opportunities for continuous improvement.

Work closely with the Director to translate strategic ophthalmology objectives into actionable operational plans.

New Partnership & Clinic Onboarding

Lead or coordinate the operational onboarding of new ophthalmology clinic partnerships.

Develop implementation plans, onboarding checklists, timelines, and project trackers.

Coordinate operational requirements across pharmacy, reimbursement, PSP, nursing, clinic, technology, and other internal teams.

Coordinate meetings, implementation activities, action items, and stakeholder communications.

Ensure onboarding milestones and deliverables are completed within established timelines.

Identify risks, barriers, and dependencies and escalates issues appropriately.

Support the development of scalable onboarding processes as the ophthalmology partnership network grows.

Physician & Clinic Relationship Support

Develop strong working relationships with ophthalmologists, physicians, clinic leadership, administrators, nurses, and other healthcare professionals.

Act as an operational resource for clinic partners and coordinate resolution of issues affecting pharmacy or patient workflows.

Support the Director with strategic relationship management activities.

Participate in clinic meetings, business reviews, implementation meetings, and operational planning sessions.

Identify opportunities to enhance the value provided to ophthalmology partners.

Specialty Medication & PSP Coordination

Coordinate operational workflows related to specialty ophthalmology medications.

Liaise with Patient Support Programs, reimbursement teams, pharmacy oper