Spanish Bilingual Sales Representative

LOCATION

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused Spanish Bilingual Sales Representative to join our growing team. In this role, you will engage with Spanish- and English-speaking customers to promote products and services, resolve inquiries, and build lasting relationships. If you’re fluent in both languages and passionate about sales and service, we want to hear from you

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

• Conduct inbound and outbound sales calls in Spanish and English .
• Identify customer needs and recommend appropriate products or services.
• Build rapport and trust with clients to drive customer loyalty and repeat business.
• Upsell and cross-sell offerings based on customer profiles and preferences.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with internal teams to ensure seamless customer experiences.
• Meet or exceed individual and team sales targets.
• Stay informed on product updates, promotions, and industry trends.
• Handle customer inquiries and resolve issues with professionalism and empathy.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Fluent in Spanish and English (spoken and written).
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proven ability to meet sales goals and deliver excellent customer service.
• Comfortable using CRM systems and sales tools.
• Ability to multitask and manage time effectively.
• Self-motivated with a positive attitude and team spirit.

Preferred

• 1+ year of experience in sales, customer service, or call center environments.
• Familiarity with Microsoft Office Suite and Windows-based systems.
• Experience working with diverse customer bases.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account