Customer Service Representative

1 week ago
Edmonton AB, Edmonton Census Division, AB; Alberta, Canada GoodMorning Full-time
Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems. You own each problem from first contact to confirmed resolution: working out what is wrong, explaining the fix in plain terms, making it happen, and following up to confirm it worked. You handle phone, email, and live chat across every brand in our portfolio, so no two conversations are alike, from quick answers to a difficult message an upset customer doesn’t want to hear. It suits someone who wants to fix the real problem rather than close the ticket, stays organized across several conversations at once, and treats a hard conversation as a chance to turn a frustrated customer into a loyal one. Handling customer conversations across phone, email, and live chat, from first message to resolution Getting to the root of a problem, explaining the fix in plain terms, making the correction happen, and following up to confirm it worked Processing the actions a resolution requires, including returns, refunds, exchanges, replacements, and warranty claims Finding solutions that fit the customer's situation and keep them with the brand Knowing how our products compare to competitors, and being able to make that case to a customer Keeping customer records and internal notes accurate as you go High school diploma minimum; bachelor's degree preferred ~ Three years of experience in a call center or comparable high-volume customer service role ~ Competitive compensation, vacation, profit share, and equity package ~100% employer-paid extended benefits
- Health, Dental, & Optical ~ Employee Assistance Program ~Monthly Transportation Benefit for public transit or parking Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. If you’re hungry to disrupt stale consumer industries with innovative new brands and products of exceptional value that customers love, then GoodMorning.

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