Customer Performance Manager at Mastercard
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Key Responsibilities
• Conduct investigations following Mastercard’s standards and guidelines
• Provide management support for high-impact investigations
• Review external referrals and initiate investigations
• Collaborate with legal and regulatory teams for effective outcomes
• Identify trends and improvement opportunities for case management
Requirements:
• 5-7 years of experience in investigations and compliance
• Strong understanding of payment ecosystems and risk management
• Excellent communication and analytical skills
• Proven leadership experience in a global context
• Attention to detail with a focus on quality execution Harness your expertise in risk management and elevate Mastercard's customer performance standards. #J-18808-Ljbffr
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