Dispatcher

Job Title: DispatcherJob Description

The Dispatcher coordinates the efficient movement of less-than-truckload freight by planning pickup and delivery activities, assigning work, and maintaining clear communication with drivers, internal teams, and customers. This role supports safe, timely, and cost-effective operations by optimizing routes and loads, monitoring shipment status, and responding quickly to service disruptions. The position suits someone who thrives in a fast-paced, change-driven environment, demonstrates strong judgment, and takes ownership of their work while contributing to a collaborative operations team.

Responsibilities

• Plan and schedule pickups and deliveries based on freight volume, customer requirements, driver availability, equipment capacity, and service commitments.
• Assign and communicate work to drivers, provide clear and detailed instructions, and monitor progress throughout the shift.
• Optimize routes and loads to improve equipment utilization, reduce unnecessary mileage, and support consistent on-time service.
• Monitor shipment status and respond promptly to delays, breakdowns, weather issues, missed pickups, delivery problems, and last-minute changes.
• Coordinate closely with warehouse teams, customer service, linehaul operations, partner carriers, and internal leadership to maintain freight flow and resolve exceptions.
• Provide accurate and timely updates to customers and internal teams regarding pickup, transit, and delivery status.
• Maintain complete and accurate dispatch records, including notes, driver communications, and system updates.
• Follow company safety procedures, operating requirements, customer instructions, and applicable transportation regulations.
• Escalate major service, safety, equipment, or customer issues to management in a timely and clear manner.
• Use dispatch or transportation management systems, email, and Microsoft Office tools to manage daily operations and document activities.
• Apply strong knowledge of Lower Mainland geography, routes, and realistic drive times when planning and adjusting work.
• Use practical understanding of trucks, equipment, and load capacity to assign appropriate vehicles (for example, 5-ton versus 3-ton trucks) to specific loads.
• Interact professionally with customers in a client-facing environment, addressing inquiries and resolving service issues.
• Manage multiple changing priorities, make practical decisions quickly, and maintain composure under pressure.
• Collaborate with dispatch, warehouse, and customer service teams to support a cohesive and efficient operation.
• Demonstrate urgency, adaptability, and follow-through when resolving operational issues and service disruptions.
• Ensure accurate, timely system updates and documentation to support reliable reporting and communication.
• Participate in in-house training and development programs and take advantage of advancement opportunities as responsibilities grow.

Essential Skills

• Previous dispatching experience in less-than-truckload, trucking, courier, distribution, or a comparable fast-paced transportation operation.
• Strong knowledge of Lower Mainland geography, including routes, drive times, and realistic travel durations between different areas.
• Understanding of trucks, equipment, and load capacity, including practical knowledge of when different vehicle types (such as 5-ton versus 3-ton trucks) are appropriate.
• Proficiency with dispatch or transportation management systems, email, and Microsoft Office.
• Good general computer skills and comfort learning web-based proprietary internal systems.
• Knowledge of transportation safety and regulatory requirements.
• High school diploma or equivalent.
• Strong communication skills, both verbal and written.
• Experience interacting with customers in client-facing environments.
• Ability to manage multiple changing priorities and make practical decisions quickly.
• Attention to detail and commitment to accurate system updates and documentation.
• Demonstrated ability to work accurately in a fast-paced environment with frequent interruptions.
• Dependable follow-through and sound judgment in operational decision-making.
• Ability to work effectively with strong personalities