Service Department Operations Manager
4 days ago
Winnipeg MB, Winnipeg Census Division, MB; Manitoba, Canada
Allmar-Inc.
Full-time
€70,000 - €80,000 Temporary
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As directed by the Branch Manager, the Department Manager, Installations provides guidance and oversight to a team of internal installers and will coordinate a full-service installation program in the commercial construction industry utilizing internal and external contractor resources. The Manager will schedule the installation, maintenance, and customer service in categories such as; Oversees the management of installation and service projects and ensures that standards, deadlines, and objectives are met according to established profit and budget plans
Provides management and oversight of a team of internal installers and will engage the services of external contractors to facilitate the installation of electronic access control, doors and hardware and specialties products.
Works directly with the sales staff and project coordinators to facilitate the installation of the products sold on a project.
Assists team members by participating in sales activities including advertising, pricing, implementing sales strategies, etc., as it pertains to access control
Interacts with customers via email, telephone and in person in a calm and professional manner at all times.
Provides quick, courteous, and professional services to all internal and external customers
Complies with all reasonable requests of customers or provides alternatives to rectify customer issues or complaints.
Creates work orders and schedules installation crews to meet the construction schedules and timelines of the project.
Responsible for analyzing and interpreting electrical blueprints.
Follows and enforces all safety rules on and off site.
Coordinates with installers, hardware consultants, contractors and end-users.
Build strong relationships with sub trades, contractors and site supervisors.
Combined office and field work
Listen carefully to others on the telephone.
Lifting of supplies and materials up to 50 lbs.
Moderate lighting and temperature
May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites
Frequent site visits
Minimum 5 years supervisory/management experience a requirement.
Minimum 7-10 years experience in the commercial construction industry
Proficient computer skills in Office (i.e. Word, Excel, Access, etc) and Navision/ Avaware
EHC designation an asset
Access control security software experience an asset
Combined office and field work
Listen carefully to others on the telephone.
Lifting of supplies and materials up to 50 lbs.
Moderate lighting and temperature
May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites